Shipping & Returns

Shipping:

US Orders

At checkout we currently offer UPS ground, or in store pick-up. HomebrewProShoppe.com communicates with the UPS server for your package weight, and dimensions and returns the prices for the shipping.You will receive a shipping tracking number when your package is shipped with UPS.

Returns:

Damages

We will repair or replace any item damaged in transit. (Exception: We are unable to guarantee any glassware contained in your order...UPS will refuse to guarantee glass, therefore we cannot accept responsibility for broken glass of any kind.)

1. Hold all broken items and all packaging for 10 business days. UPS may contact you for an inspection.

2. Contact us by phone or email within one business day for a replacement. We will need your name and purchase number.

Money Back Guarantee

Unused or defective merchandise may be returned within 30 days of purchase for a full refund less shipping. (Exception: We are unable to guarantee any glassware contained in your order...UPS will refuse to guarantee glass, therefore we cannot accept responsibility for broken glass of any kind.)

1. Contact us with your name and Order Number. We will give you a Return Merchandise Authorization (RMA) number.

2. Write your RMA number on your shipping label.

3. Send to our address: Homebrew Pro Shoppe

2061 E. Santa Fe Street

Olathe, KS 66062

We cannot accept returns without a RMA number. Special order returns will be charged a 20% restocking fee. Many manufacturers offer warrantees beyond our money back guarantee. For warrantee information on our homebrew supplies and winemaking supplies please contact the manufacturer or us.

Homebrew Pro Shoppe

2061 E. Santa Fe Street

Olathe, KS 66062

913-768-1090

re weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Categories

Our Newsletter

Shipping & Returns